Who we are
This Privacy Policy explains how [Legal entity name] (“iGamingPlatform”, “we”, “us”) handles personal information when you visit www.igamingplatform.us (the “Website”), contact us, or request a demo or proposal.
iGamingPlatform is a business-to-business (B2B) technology provider. We build and license iGaming software, including an AI-Powered player account management system (PAM), to operators. We do not operate gambling services, accept wagers, or hold player funds.
[Legal entity name], [Registered address], [Company registration number], is responsible for the personal information described in this policy.
Players on operator platforms. If you play on a casino, sportsbook or other product that uses our technology, the operator of that product decides how your information is used and provides its own privacy notice. Please contact that operator directly. Where we process player data on an operator’s behalf, we do so as its service provider under a written agreement.
Information we collect
Information you give us
- Demo and proposal requests: your full name, email address, phone number, the product or platform you are interested in, what you are looking for, and any additional information you choose to share.
- Correspondence: the content of emails and messages you send us, and business contact details you share with us, for example at industry events.
- Update requests: your email address, if you ask to receive product and event updates.
- Conversations with Rumi, our AI assistant: if you start a conversation, the audio from your microphone, what you type, and the transcript of the conversation, which is processed to generate Rumi's spoken replies. Nothing is recorded until you choose to start a conversation.
Information collected automatically
When you visit the Website, our hosting provider processes technical information needed to deliver and secure it, such as your IP address, browser type, device information, the pages you request, and the date and time of your visit.
The Website does not currently use analytics or advertising cookies. Our Cookie Policy explains the technologies involved.
Please do not send us sensitive personal information, such as health or financial account details, through the Website.
How we use information
We use personal information to:
- respond to demo, proposal and other business enquiries, and arrange meetings and demonstrations;
- prepare proposals and manage our relationships with prospective and existing customers;
- send product and event updates you have asked for;
- operate, maintain, secure and improve the Website, and prevent misuse;
- comply with legal obligations and enforce our Terms of Service.
We do not sell personal information, and we do not use it to make automated decisions that have legal or similarly significant effects on you.
Legal bases for processing
Where data protection laws such as the EU or UK General Data Protection Regulation apply, we rely on the following legal bases:
- Legitimate interests: responding to business enquiries, running and securing the Website, and developing our business, balanced against your rights.
- Pre-contractual steps: preparing a proposal or demonstration at your request.
- Consent: sending updates you asked for. You can withdraw consent at any time.
- Legal obligation: meeting requirements that apply to us under law.
International transfers
We and our service providers may process personal information in countries other than the one where you live, including [Countries where data is processed]. Where the law requires, we protect these transfers with appropriate safeguards, such as [Transfer mechanism, for example Standard Contractual Clauses].
Security
We use technical and organizational measures designed to protect personal information, including [Summary of security measures, for example encryption in transit and access controls]. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data retention
We keep personal information only for as long as we need it for the purposes described in this policy, unless the law requires a longer period.
- Demo and proposal requests, and correspondence: [Retention period].
- Update subscriptions: until you unsubscribe or ask us to delete your details.
- Technical logs: [Retention period applied by the hosting provider].
Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- delete your information;
- restrict or object to certain processing, including direct marketing;
- receive your information in a portable format;
- withdraw consent where we rely on it; and
- not be treated differently for exercising these rights.
These rights may arise under laws such as the EU and UK General Data Protection Regulation, Brazil’s General Data Protection Law (LGPD), Kenya’s Data Protection Act and US state privacy laws, where they apply to you.
To exercise a right, contact us using the details below. We may need to verify your identity before responding, and we will respond within the time the applicable law requires. You also have the right to complain to your local data protection authority.
Third-party services and links
The Website loads fonts from Google Fonts and some images from third-party content delivery networks. To deliver this content, those providers receive technical information such as your IP address. The Website also links to third-party websites, such as Biz4Group’s. Their privacy practices are governed by their own policies, not this one.
Children’s privacy
The Website and our services are intended for business users and are not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has sent us personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed. If we make material changes, we will take reasonable steps to let you know, for example by a notice on the Website.
Contact us
For questions about this policy or your personal information, contact:
- Company: [Legal entity name]
- Address: [Registered address]
- Email: [Privacy contact email]
- Data protection officer: [Name and contact details, if appointed]
- EU or UK representative: [Name and contact details, if required]